FAQs

Yes. Call 1-855-294-0532 and our team will be happy to help you place your order.

• Monday–Thursday: 8am–8pm EST
• Friday: 8am–5pm EST

Yes. Email customerservice@theubiquegroup.com with your name, shipping address, item number(s), and the color or fabric options you’d like to review. Samples typically arrive in 5–7 business days.

Some items ship Ready to Assemble to help reduce shipping damage. Assembly instructions and hardware are included.

We begin processing orders quickly, so cancellations or changes can’t be guaranteed. Requests must be submitted in writing to customerservice@theubiquegroup.com. If your order has already shipped, return shipping charges may apply.

We ship within the contiguous United States, and many items qualify for free shipping. If you need to ship using a freight forwarder, please call 1-855-294-0532 for assistance.

The item typically leaves our warehouse within 24 business hours. Orders placed over the weekend are processed the next business day.

Ship times vary by item and warehouse location. Estimated ship times are listed on each product page.

Many items ship free within the contiguous U.S. Larger or heavier shipments may ship by freight carrier. If shipping can’t be calculated at checkout, we’ll email a quote within one business day.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Yes, but these locations typically require additional freight charges. Canadian customers are responsible for duties, taxes, and brokerage fees. Contact us for a quote at 1-855-294-0532.

Oversized, heavy, or high-quantity shipments often require delivery by semi-truck. Freight pricing varies based on shipment size, weight, quantity, and delivery location.

Additional delivery services may be available, including:

• Curbside Service: Liftgate lowers items to the ground
• To-the-Door Delivery: Driver brings items to the door (no stairs)
• Unload Myself: Customer unloads within 15 minutes

For freight questions, call 1-855-294-0532.

Redelivery fees may apply based on carrier policy. Approval is typically required within 48 hours.

• Visa, MasterCard, American Express, Discover
• Checks & money orders
• Purchase Orders (approved cases only)
• PayPal and PayPal Credit (subject to PayPal approval)

Checks and money order payments should be sent to:

Via Regular Mail:
BELNICK INCOMING ACCOUNT X9872
P.O. Box 736385
Dallas, TX 75373-6385

Via Overnight Delivery:
JPMorgan Chase (TX1-0029)
Attn: BELNICK INCOMING ACCOUNT X9872 & 736385
14800 Frye Road, 2nd Floor
Ft Worth, TX 76155

Please allow up to 10 days for check processing.

Yes. We partner with commercial financing providers to offer flexible options for churches, worship centers and event spaces:

• QuickSpark – fast decisions, wide credit range
• Hampton Ridge Financial – soft credit check
• Direct Capital – terms 12–60 months (requires 2+ years in business)

For help choosing the best option, call 1-855-294-0532.

Returns are accepted within 30 days unless otherwise stated. Items must be unopened and unassembled. Return shipping costs and a 35% restocking fee apply. Dropship items are not eligible for return. To request a Return Authorization (RA), email customerservice@theubiquegroup.com.

View our policy page for more information.

Report issues within 10 days of delivery to claims@theubiquegroup.com
and include photos and quantities. If damage is visible at delivery:

• Do not refuse the shipment
• Note it on the delivery receipt (“Damaged” or “Shortage”)
• Contact Customer Service, 1-855-294-0532

For more information, visit our policy page.

Custom items are not returnable. If there’s an error, report it within 10 business days with photos.

The limited warranty applies to the original purchaser only.

Covered products are warranted against defects in materials and workmanship for warranty periods that vary by category (typically 1–15 years, depending on the product type).

For the warranty breakdown, click here.

The warranty does not cover: misuse, abuse, accidents, improper assembly, normal wear and tear, scratches/tears, rust or environmental damage, unauthorized repairs, or natural variations in wood grain/upholstery. Color matching to swatches or dye lots is not guaranteed.